ServicesCare after launch
Care after launch
The first version is the start of the software, not the end of the relationship.
What the work includes
- A named list of what will be fixed in the next stretch of work
- Small improvements shipped without reopening the whole design
- Notes on how to run, back up, and hand the system to someone else
- A straight answer when a request is larger than care and needs a new engagement
How it usually starts
Care is scheduled, not an endless inbox. We agree what 'small' means, do that work, and say so when a request has outgrown the arrangement.
Other services
- Web applicationsThe product people open in a browser: customer portals, booking desks, dashboards, and the admin side staff use all day.
- Operational softwareSystems that track the work itself: orders, records, handoffs, and the report a manager actually reads.
- Interface and writingScreens, flows, and the words on them, so the software is obvious the first time someone uses it.